Lyfairs Return Policy
At Lyfairs, we pride ourselves on offering the finest, high-end chandeliers and furniture to enhance the elegance of your space. Your satisfaction is of utmost importance to us, and we strive to ensure every purchase meets your expectations. Please review our comprehensive refund and return policy below.
Eligibility for Returns
Our chandeliers and furniture are handcrafted with precision and detail. To maintain the integrity of our products and provide you with the highest quality items, we accept returns under the following conditions:
- Time Frame: You may request a return within 90 days of receiving your purchase.
- Condition: The item must be in its original, unused condition with all packaging and accessories intact. Items that show signs of installation, use, damage, or alteration will not be eligible for a return.
- Documentation: Proof of purchase and photos of the item must be provided when initiating a return request.
Non-Refundable Items
- Custom Orders: Due to the bespoke nature of our custom-designed chandeliers and furniture, these items are not eligible for return or refund.
- Clearance Items: All clearance items are final sale and are not eligible for return or refund.
How to return:
Please pack it well and contact us support@lyfairs.com. Our customer service will send the shipping label to you.
Warehouse Address
- USA Warehouse: 3080 12th St Riverside CA 92507
- Canada Warehouse: 159 Don Hillock Drive, Unit 1 Aurora, Ontario, Canada, L4G 0K2
- Australia Warehouse: 8/40 Brodie St Rydalmere NSW 2116
If you want to return the item and it has no damage or quality issues, please note that you will be responsible for covering the cost of shipping the item back to our warehouse. If the item is damaged during the return transit, our team will evaluate and refund an appropriate amount based on its condition. A damage fee starting at 25% of the purchase price will apply. Please note if the item is considered unsalvageable, we may not be able to provide any refund.
Damaged or Defective Items
In the rare event that your goods arrive damaged or defective, please notify us within 48 hours of delivery:
- Email [support@lyfairs.com] with your order number, photos of the damage or defect, and any other relevant details.
- Once verified, we will offer an exchange, repair, or full refund, including return shipping costs, depending on the severity of the damage and availability of the product.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange your goods for the same model, please contact our customer service team at [support@lyfairs.com].
Cancellation Policy
We understand that plans can change, and we strive to accommodate your needs. Please review our cancellation policy carefully:
Cancellation before payment
1. Log into "My Account" and click on "My Orders".
2. Click on the order number that you would like to cancel.
3. Click on “Delete this order” and confirm that you want to cancel it.
Cancellation after payment
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Order Cancellation Timeframe:
- Orders can be canceled before Order Confirmation without incurring any fees.
- After the Order Confirmation, cancellations may be subject to a processing fee to cover administrative costs.
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Cancellation for Customized Products:
- If you wish to cancel a customized product after customization work has started but before it is shipped, a 20% service fee will be charged to cover the customization efforts.
- Once a customized product has been shipped, cancellations are not accepted.
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Cancellation After Shipping Is Not Accepted:
- For all orders, including standard and customized products, once the item has been shipped, it cannot be canceled under any circumstances. This policy is in place because our products are large, and overseas shipping involves significant costs.
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Refunds for Canceled Orders:
- If a cancellation request is approved before shipping, a refund will be processed. For customized products, a 20% service fee will apply if customization has started.
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How to Cancel Your Order:
- To cancel an order, please contact our customer service team at support@lyfairs.com as soon as possible. Include your order number and any relevant details to expedite the process.
We appreciate your understanding of these policies, as they help us manage costs and ensure a smooth process for all customers. If you have any questions, feel free to reach out to us.
Any purchase on lyfairs.com indicates that you have read, understood, and agreed with our Cancellation & Return Policy stated above. Lyfairs reserves the right to make changes and/or improvements to this policy.
